Case studies

The work: what was uncertain, what the evidence said, and what changed as a result.

Research Operations — 2026

Insights have a shelf life

An employee-facing system of an orchestrator root agent and purpose-built subagents, with humans in the loop, applied across nearly every stage of the research lifecycle. The goal was research velocity, not novelty: move the throughput to the system and keep the judgment with the researcher.

Research and AI strategy lead — agent architecture, orchestration design, evaluation

$8,000 less per year in tooling cost; AI applied at nearly every lifecycle stage

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Foundational Research — 2025

Finding where AI belongs in the service portal

The instruction came down as one word: agentify. No problem attached, no user in the sentence. Pioneer research turned an open directive into a prioritized, evidence-backed portfolio of use cases — and, just as usefully, a map of the places users wanted left alone. When money or access is on the line, nobody wants a conversation.

Research lead — foundational research, opportunity mapping, use case prioritization

11 use cases identified; 3 already moving into build

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Enterprise Research — 2025

Reading across the studies, not within them

Three populations, four instruments, six months of collection. Each group arrived with what sounded like its own set of complaints. Grouped thematically rather than counted by channel, they converged: one system failing in the same places, experienced from three different seats.

Research lead — mixed-method synthesis, thematic mapping, roadmap alignment

Top five pain points mapped to roadmap initiatives and used in quarterly planning

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