Dorian Coleman, EdD

Experience

• Jul 2022 — Present

  Senior UX Researcher

  Lumen Technologies

  • Lead end-to-end UX research for complex enterprise products, including AI chatbots and agents, network configuration tools, enterprise LMS platforms, secure communications, and infrastructure management systems.
  • Translate customer, employee, and partner insights into product strategy, experience improvements, and long-term product roadmaps.
  • Identify systemic workflow, data, permissions, and service-model gaps across fragmented enterprise ecosystems; define AI-orchestration opportunities that reduce manual effort and improve customer outcomes.
  • Leveraged AI agents to solve critical research repository challenges, reducing annual costs while improving research accessibility, team capability, and day-to-day workflow efficiency.
  • Develop role-specific AI use cases and enable teams to apply AI tools responsibly within research, product, and operational workflows.
  • Conduct strategic studies that shape business priorities, influence roadmap decisions, and inform capabilities currently moving into implementation.
  • Serve on the AI Governance Board, representing customer needs and helping guide ethical, transparent, and useful chatbot experiences.
• Nov 2021 — Jun 2022

  UX Researcher

  Bookscribs.com

  An early-stage AI startup building tools to help filmmakers and screenwriters create scripts.

  • Conducted user research with filmmakers and screenwriters to uncover workflow pain points and creative needs.
  • Partnered with engineers to translate research insights into AI features for script ideation, dialogue generation, and story structuring.
  • Helped shape early product strategy by aligning AI capabilities with industry-specific storytelling requirements.
• Feb 2018 — Jul 2022

  Certified Teacher of Learning and Behavioral Disabilities

  Jefferson County Public Schools

  • Selected and implemented accessible technology solutions tailored to diverse learning and accessibility needs.
  • Conducted research to understand staff pain points and enhance the faculty experience through targeted tools and support.
  • Researched, tested, and adapted evidence-based interventions to improve student engagement and success.