Skip to main content
DCDorian Coleman, EdDResearch & AI Strategy

Research • AI Strategy • Complex Systems

Dorian Coleman, EdD

Research and AI strategy leader working across human insight, intelligent systems, product strategy, and evaluation.

I help organizations identify where AI creates value, translate evidence into product direction, design human-in-the-loop systems, and evaluate whether those systems actually work.

Request RésuméView Selected Work

Career impact

  • 11 AI opportunities identified

    4 advanced toward roadmap and implementation.

  • ~2 weeks → ~1 day

    Compressed early phases of the research lifecycle through AI orchestration.

  • $8K annual tooling savings

    Replaced existing tooling while improving cross-researcher synthesis and access to prior insights.

  • AI governance influence

    AI ambassador helping review, strengthen, and improve internal AI applications as they move through governance.

  • Enterprise-wide AI experience

    Internal employee tools, enterprise workflows, and customer-facing AI experiences.

Core expertise

AI Strategy

  • AI opportunity identification
  • AI experience strategy
  • AI adoption and readiness
  • Roadmap input and prioritization

AI Evaluation

  • Evaluation test-set development
  • Agent and workflow evaluation
  • Guardrail testing
  • Human review and cross-validation

Research & Insights

  • Foundational research
  • Mixed-method research
  • Enterprise research
  • Cross-study synthesis

Systems & Experience

  • Systems thinking
  • Complex workflow diagnosis
  • Human-AI interaction
  • Human-in-the-loop design

Strategy & Leadership

  • Product strategy
  • Stakeholder alignment
  • Research strategy
  • AI governance

AI experience spans

  • Opportunity

    Finding where AI should and should not be used.

  • Experience

    Designing how people interact with intelligent systems.

  • Operations

    Using AI orchestration to transform workflows.

  • Evaluation & Governance

    Determining quality, risk, readiness, and appropriate human oversight.

Experience

  • Jul 2022 — Present

    Current

    Senior UX Researcher

    Lumen Technologies

    Scope: Enterprise research and AI strategy across intelligent agents, customer and employee experiences, network and infrastructure systems, complex workflows, and product strategy.

    • Lead research and AI strategy across complex enterprise products, including intelligent agents, customer-facing AI experiences, network configuration, infrastructure, and internal workflows.
    • Identified 11 AI opportunities, with 4 advancing toward roadmap and implementation.
    • Compressed the early research lifecycle from ~2 weeks to ~1 day by designing AI-assisted research workflows.
    • Reduced annual tooling cost by ~$8K by replacing existing research tooling with an AI-enabled repository approach, improving synthesis and access to findings across researchers.
    • Diagnose systemic breakdowns in workflow, ownership, data, permissions, and service models, and translate findings into product and AI strategy.
    • Serve as an AI ambassador within the governance process, helping review, strengthen, and improve internal AI applications as they move toward approval.

  • Nov 2021 — Jun 2022

    UX Researcher

    Bookscribs.com

    Scope: Early-stage AI startup developing intelligent tools for filmmakers and screenwriters.

    • Conducted research with filmmakers and screenwriters to identify workflow and creative needs.
    • Partnered with engineers to translate findings into AI requirements for script ideation, dialogue generation, and story development.
    • Helped shape product strategy by aligning emerging AI capabilities with domain-specific user needs.

  • Feb 2018 — Jul 2022

    Certified Teacher of Learning & Behavioral Disabilities

    Jefferson County Public Schools

    • Selected and implemented accessible technologies for diverse learning needs.
    • Used evidence-based research and intervention design to improve learner outcomes.
    • Developed deep expertise in behavior, accessibility, learning systems, and technology adoption.

Education

  • Doctorate of Education, Innovative Curriculum & Instruction

    University of Saint Mary | 2021 — 2025

    EdD dissertation analyzing survey data on LMS user experience across four platforms and the influence of demographic variables on student perceptions.

  • MEd, Special Education

    Spalding University | 2018 — 2020

    Learning, accessibility, instructional design, and evidence-based intervention.

  • MA, Management + MA, Human Resources Management

    Webster University | 2012 — 2014

    Organizational leadership, management, and human systems.

  • BA, Cultural Anthropology

    University of Louisville | 2004 — 2010

    Human behavior, qualitative inquiry, culture, and research.

Selected publications & thought leadership

  • 2026

    Assessing Agents Is a Research Design Problem

    AI Evaluation

  • 2026

    Where AI Doesn't Belong Is the More Strategic Question

    AI Strategy

  • 2025

    Nobody Learns AI Alone

    AI Adoption

  • 2025

    LMS User Experience: A Comparative Analysis Considering Demographic Influences

    Doctoral dissertation

View all writing & publications